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I wonder who he keeps running into. Not only do I use Linux on a daily basis, I run about 20 virtual *nixs from that Linux desktop and everything runs really great, but when I run into problems, the Arch community (ie. colleagues, forums, mailing lists) have been nothing but extremely helpful and friendly. Without exception.

Is Arch the exception?

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Some people really hate when they ask a question that's answered in TFM and are answered by a link to an entire TFM page. There's a huge demand for "please help me understand exactly how this applies in my exact situation", especially for less technically-minded people.

The Mint forums are helpful enough, but they tend to demand tons of ultimately irrelevant system info up front, commonly misdiagnose problems, and give blanket advice that often ignores more detailed concerns. (Also, the site has been very unstable lately.)

Well, you triggered my memory. I have in fact seen a huge amount of "read the manual". But that said, the manual is really, really good :)

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