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In the short term, I'm hoping Google Hangouts will be a viable alternative for both normal users and enterprise users.

In the long term, I hope the WebRTC protocol will disrupt both of them.

Why are Google Hangouts a viable alternative for people who care about privacy? (Ostensibly the point of this article.)

I agree. Distributed and P2P with encryption is the only way to guarantee privacy.

first, make yourself familiar with WebRTC. it will require server side signaling. demo by google: http://www.webrtc.org/running-the-demos#TOC-Demos sending srtp session keys over that signaling server sounds interesting

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