Big shout out to Plausible Analytics. You click unsubscribe and you are taken to Paddle (I think). One more click and you are done. You get a follow up email which you can reply to or not. You are done.
Anyway. Startups - use Airwallex or similar and create multiple cards. Easy to cancel anything. Then if they wanna chat in April 2025 about it then sure.
Or make the recurring payments quarterly or annual.
There are no regulations governing the transition of cap table management, as generally this thing is handled by most companies internally by their Legal and/or Finance departments. It's just tech that felt the need to create software for something that can be done in Excel.
They should still offboard of course!
They should design their service (as in customer service experience) to decouple cancellation from offboarding.
I cancel. I stop paying. Now do your offboarding process.
If that loses them too much money then ask for that upfront as effectively a retainer.
Now you go in to the relstionship eyes open. You pay 3 months upfront then you pay monthly. When you want to stop you click "unsubscribe" with a few are you sures.
Then you stop paying and they offboard you when they get their shit together. After cancellation and prior to that offboard meeting you are getting some bonus free subscription time.
If the offboarding dude is on paternity leave then treat it as extra free subscription as it is on the company not the customer.
Fighting to unsubscribe and chasing companies up sucks.
Cap tables at most companies (including nearly all publicly traded companies) are handled internally by the Legal department or Finance department. While they may or may not use software more advanced than Excel to manage the cap table, they generally don't put all of their eggs in one basket and rely on a third-party SaaS to do this critical work for them.
Don't bother posting it there though, or the mods will remove it because "umm well actually it could have just been an honest mistake therefore it's not asshole design".