Really sorry this happened to you! I don't really have an immediate solution for you, my own experience tells me you're unlikely to get the account unlocked any time soon. That said, my story did have a happy end eventually: https://news.ycombinator.com/item?id=36335975. There were other reports that 2 years might be a magical amount of time before they let you back in. Not consolation right now, I know, but maybe better than nothing.