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“Should” is doing a lot of work there.

For that to actually happen support staff has to be empowered to think for themselves and also be compensated enough to care.

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Agreed. Every customer support rep should be making at least $200k a year. Then they'll care about their career and quality will improve with their morale.

Seems like people down-voted you for this "outrageous" opinion, but I agree. The people that do all the important work in our society (nurses, garbage collectors, cleaners, customer support, etc.) should get the highest income.

Teachers should be paid like 10x more than they do now

Extreme DevOps is making on-call talk to customers.

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