I don't mean in terms of bandwidth. "Real words" can indeed clear things up. I truly mean they didn't want to write one question, read the response, and carry on. Mirroring this mundane exchange to a call makes for laziness I only tolerate because of a paycheck.
My pet theories/reasons include poor vision and passive-aggression. An extremely soft power play, forcing synchronous communication when it's truly unnecessary.
Realistically I know they just want to bond... but I'm here to be paid/keep us profitable. We'll manage with some emotional distance, I promise. Trying to force things often has the opposite effect. I'm more friendly to those who don't appear to have ulterior motives!
I'm incredibly lucky that my wife feels the same way as me, and we're so in tune with each other that we can spend unlimited time together without ever feeling spent in the same way, but it's always a mix of amusing and frustrating to me when her family doesn't seem to understand this the same way that we do. I absolutely adore my wife's mother, and she's been nothing but good to me since I started dating my wife, but she loves to text my wife and say something like "can you call me when you get a chance?", only for the reason she wanted to talk to turn it to be asking something extremely straightforward like "is it okay if we don't have cornbread for Thanksgiving this year?" Fortunately, my wife is a saint compared to me in terms of patience, and we love her mother enough that indulging this sort of thing is far more worthwhile than if it were happening from a coworker even if I'm usually friendly with then.
At work, arguing with people is the last thing I want to deal with, so calls are sometimes the simplest way to cut through the bullshit.
Perhaps we should turn this around and every employee is categorized by whatever is most understandable by them. Then every inbound message is run through that filter. Work turns into having my bots talk to your bots.
I think this is a large reason why forums and comment sections can get so out-of-hand. Add to that the growing online habit of using as few characters/words as possible to communicate; then there is emoji only communication--thinking if that's its own comprehension category, teenager/young adults would score much better (better than I would at least).
A call gives you a lot more contextual clue than text. A lot.