Important to distinguish frontend vs backend performance of course. This is about backend performance where they care about this stuff a lot because it multiplies at scale & starts costing them real money. Frontend performance has less of a direct impact on their numbers with the only data I know on that is the oft-cited Google stuff trying to claim that there's a direct correlation between lost revenue and latency (which I haven't seen anyone else bother to try to replicate & see if it holds up).