Perhaps that does not excuse the behaviour but AWS reversed a $600 charge I incurred using AWS Textract where the charges were completely legitimate and I was working for a billion dollar enterprise.
I once ran up a bill of $60 accidentally, didn't get a refund. I've had three friends with bills, one got a refund.
It might depend on who you know, if you look like someone who is likely to spend more money in future, how stupid your mistake was, I don't know.
https://docs.github.com/en/code-security/secret-scanning/int...
https://docs.gitlab.com/ee/user/application_security/secret_...
...when asked to. But what percentage of mistakes like this end up just being "eaten" by the end-user, not realizing that they can ask for a refund? What percentage don't even get noticed?
Second time I've configured virtual machine with some fancy disk. It was supposed to work as CI build server, so I've chosen the fastest disk. Apparently this fastest disk was billed by IOPS or something like that, so it ate few thousands of dollars in a month. I couldn't even imagine disk could cost that much.
Basically these pricing nuances contradicted everything I ever encountered on multiple hosters I worked with and it felt like malicious traps designed specifically for people to fall into.
They used to be better about refunding accidental or misunderstood charges. I had a couple winners a long time ago like a $600 bill for a giant EC2 instance I meant to stop. They refunded it quickly, no questions. The last time I needed to refund some accidental charges though, there was a lot more stalling and forms.
You know what's insane? RDS (database) instances can be stopped, but automatically restart themselves after 7 days. Didn't read the fine print and thought you could spin up a giant DB for as-needed usage? There's a thousand bucks a month.