If you used consultants for the implementation, how is a botched rollout the ERP vendors fault?
This article says …… The council initially customized Oracle but now plans to reimplement the software out-of-the-box, adopting standardized processes..….
The above tells you the issue isn’t from Oracle the ERP vendor.
Literally every ERP sales process includes an "oh you can customize the edge cases to your needs!", but rarely is that a good idea.
This isn’t what you think.
First, large ERP vendors will repeat the mantra that you shouldn’t customize and that they don’t advise it. At best, implementation consultants will be the one talking about customizing.
Secondly, ERP sales process isn’t as simple as you think. Buying firm have a detailed and documented list of requirements and these are checked off as they’re being demoed. If customization is needed, that specific customization needs to be shown before that item requirement is checked off.