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Sign up on their portal with a new burner email account and use that to request the license. Their site is totally broken for existing users and you’ll just end up going in circles with their support.

I didn't have any trouble, although I have owned full versions of Workstation and Fusion in the past. Having said that, their licensing portal is awful and i wouldnt be surprised at all if things were getting lost somewhere in the back end.

Broadcom licensing site is a disaster. The usability is terrible; took me an hour going in circles, but eventually I was able to find where to click. It was something completely unintuitive. But it works. Maybe. Sometimes.