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> take into account 100’s of datapoints, such as customer and payment metadata as well as internal classifiers of error codes and messages

and your customers are happy with you using 100s of this data?

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THey're happy with the increased revenue and reduced churn. Separate to powering the decisions we don't save any personal information and have a clear/transparent data processing agreement. For those with further restrictions, such as HIPAA compliance, we can limit certain inputs.

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