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Comment by aprilthird2021 | Hacker News Reader

aprilthird2021·

Slack shot their own selves in the foot iirc. They were miles ahead of any competitor, employees loved it, and then they just started gouging all their whale customers in contract negotiations, to the point that they started looking elsewhere...

If this isn't the full picture, let me know. I was at multiple companies trying to move away from Slack as the cost was not justifiable

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MS Teams was a large contributor as well to the downfall of Slack. It automates decently with the stuff most companies already have (AD, O365, and most importantly all that compliance bullshit), and nowadays it can even do landline telephony, providing enterprises with a way to reduce their exposure to Cisco crap on top of it.

In the end, Microsoft is IMHO once again abusing its stronghold on the market. Just the enterprise-compliance-integration stuff is more than enough to cause any medium or large company to move off of Slack or its competitors (e.g. Mattermost).

What are they moving to, though? I can't imagine that Teams is any better.

Teams and Google Chat. They're both incredibly bad compared to Slack. But if your org is on 365 or Workspace, you're already paying for them. Big orgs don't love double-paying, quality be damned.

Teams is close enough, especially given its cost.

Slack displayed alot of hubris and didn’t pivot. Their goal should have been Microsoft or Google acquisition.

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