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> there's a reason people keep using it

I believe that reason is that they've figured out quality matters not at all when you're pitching to C-levels.

> Salesforce is basically a pseudo ERP at this point.

Wait, is that not what Salesforce is? I thought it was supposed to be a more modern SAP alternative with "cloudy" vibes.

> Salesforce is basically a pseudo ERP at this point.

Not quite there just yet.

Salesforce has commerce, OMS, CPQ, reporting (Tableau). Just missing the WMS (warehouse management system) and I think we should be there…

A third party offers a native Warehouse managed package. https://www.akatia.com/

And a lot of companies have built their own on Salesforce.

Sunk cost fallacy: they've spent so much money on it already, they have to keep using it or that was a waste.

Salesforce's view of this: lock-in.