This summarizes my relationship with Chipotle.

We have 1 location in my area. I go maybe once a month hoping for a decent experience, but every single time they are out of key ingredients (no chicken, no beans, no chips, etc).

I really don’t understand how that can even happen at Chipotle where the entire menu consists of a grand total of (maybe) 10-15 core ingredients?

I would go way more often if they simply weren’t out or ingredients 90% of the time I go.

But he’s right about not canceling the order. I think last chipotle visit I subbed black beans for pinto, and tofu instead of chicken. The “sorry no chips today” was icing on the cake at checkout.