But next time you might go somewhere else.
Some people go there every day and they tell their friends - that sums up.
Some people go there every day and they tell their friends - that sums up.
We have 1 location in my area. I go maybe once a month hoping for a decent experience, but every single time they are out of key ingredients (no chicken, no beans, no chips, etc).
I really don’t understand how that can even happen at Chipotle where the entire menu consists of a grand total of (maybe) 10-15 core ingredients?
I would go way more often if they simply weren’t out or ingredients 90% of the time I go.
But he’s right about not canceling the order. I think last chipotle visit I subbed black beans for pinto, and tofu instead of chicken. The “sorry no chips today” was icing on the cake at checkout.
Chipotle is one of the very few businesses I have ever left a google review for because the complaint seems extremely simple to fix. Just stock your store and hire enough people to prep the food!
But variable reinforcement works better than fixed one, so ice cream machines working being a gamble might actually increase customer addiction.