As a developer, doing one or two support cases per day has been one of the best things I have done.

It really helps me understand what they’re doing better. It short circuits a lot of bureaucracy. And it’s great when you can push out a change for someone an hour after they wanted it for simple things. So they know that you can make changes fast to address their problems.

And it’s just nice to get to know the users and be friendly. We get to chatting. And it just makes everyone more chill knowing that the developers care.