Comment by sethhochberg | Hacker News Reader

Comment by sethhochberg | Hacker News Reader

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We see this all the time working at the intersection of the insurance / fintech space. I've had several big, legacy vendors make requests for multiple physical signatures on a piece of paper (printed and mailed or faxed, can't just annotate a PDF) from people who haven't even met eachother in person let alone ever worked at the same address.

The kicker? These papers are access authorization forms to APIs.

Your average tech company is probably reasonably well prepared to go truly distributed, but I bet many of their vendors aren't. Whole workflows in certain industries don't even conceptualize companies with employees distributed across offices, let alone companies with no office at all.

(I've fought similar battles over not being able to provide a direct phone extension because I don't have a phone on my office desk and even if I did I'm not at the office anything close to full time, and I don't provide my personal cell phone number to vendors... but thats a whole different topic. Employees exist without phone numbers! Entire offices exist without phones!)

> I've fought similar battles over not being able to provide a direct phone extension because I don't have a phone on my office desk

I'd probably just setup a cheap DID number with someone like VOIP.ms and have it go straight to voicemail.

I agree though, it's not a fight you should have fight. Office phones are going the way of the fax machine.

This is what we've eventually given up and done. At a certain point, the vaguely-principled stand gets in the way of business. We're playing in an old-school corner of the world and need to meet it in the middle.

is this your startup? I'd love to chat about what you've found work. we're in the intersection of fintech / wealth (which overlaps with insurance).

I've gotten by just fine for the past few years but we are starting to see more questions about this that require us to change our legal address away from a residence. I think we got away without much trouble solely because of the pandemic, and now it's over we're going to see a lot more questions about this.

It's not worth the future of the whole business to fight big vendors/customers over addresses.

Basically, for those who aren't living this, the physical address is mostly a liability thing. Insurance expect to be able to (imagine worst case scenario) walk into an office and blame / seize assets / arrest people if things go south. Sometimes you can just provide a residential address of a founder / board member, but all the diligence forms etc expect a physical office building where you can find all the employees 5 days a week if you just walk in.

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