"It was at that moment that it became obvious they deleted millions of messages using our API, leaving only 1 message in the channel. If you have been paying attention you might remember how Cassandra handles deletes using tombstones (mentioned in Eventual Consistency). When a user loaded this channel, even though there was only 1 message, Cassandra had to effectively scan millions of message tombstones (generating garbage faster than the JVM could collect it)."
And although the blog post talks about GC tuning, there's mention here [1] that they didn't do much tuning and were actually running on an old version of Cassandra (and presumably JVM) - having just switched over from CMS (!).
0) https://discord.com/blog/how-discord-stores-billions-of-messages
1) https://news.ycombinator.com/item?id=33136453