I have tried contacting you guys at least 10 times (emails to help, support, sean, sheel and left VM at the 855 #) during hte last 2 months after completing my merchant account process for Samurai. I have NEVER received an email back, even a courtesy note saying "due to the Groupon acquisition, we are not processing new accounts" or "we have received your email, can we reply back on <date>".

I guess the bottomline is when are you guys going to be back to normal?

1) Cleaned up support options on the website - remove the old emails and phone #s if they don't work or nobody is manning them

2) Reply to support within a reasonable amount of time like 24-48 hours

I just need a date so I can stop bothering you until then.

Chris