> Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die. I call this enshittification, and it is a seemingly inevitable consequence arising from the combination of the ease of changing how a platform allocates value, combined with the nature of a "two-sided market", where a platform sits between buyers and sellers, hold each hostage to the other, raking off an ever-larger share of the value that passes between them.
Windows doesn't quite fit that definition in the way that the term is usually applied to marketplace platforms like Facebook and Amazon.
This is a misfeature but it doesn't feel like it's directly part of the intervention in the buyer-seller relationships Windows is mediating.
Eshittification is suddenly waiting 40 minutes on a drive through because the restaurant refuses or can't hire more workers.
you can basically let your product become garbage because any free market pressure, you know, the kind that capitalism purports to thrive on but actually seeks out to destroy, is gone. Why bother improving if there's nowhere else for your consumers to go?
We're so used to using substandard products, getting substandard service, using things that are old, busted, falling apart, inappropriate for the job we're using them for, and so on... I love seeing westerners go to other countries and go "whoa! they're living in the year 3000!"