The unemployment system here in FL was also built to spec to be incredibly hard to use and that was the goal of the administration. I have no love lost for consultancies, but if no government agents are penalized for this and they take the fall alone it will happen again with some other consultancy.
However, they're still businesses. If the fall is big enough, or it starts happening reliably enough, they will stop volunteering for certain types of falls.
We need to make "business practices that kill vulnerable people who they're supposed to be helping" a category of fall that is reliably unprofitable.
> In Automating Inequality, Virginia Eubanks systematically investigates the impacts of data mining, policy algorithms, and predictive risk models on poor and working-class people in America. The book is full of heart-wrenching and eye-opening stories, from a woman in Indiana whose benefits are literally cut off as she lays dying to a family in Pennsylvania in daily fear of losing their daughter because they fit a certain statistical profile. Deeply researched and passionately written, Automating Inequality could not be more timely.