screen has improved a lot since then, but it lagged behind substantially for years.
Also a benefit was actually being able to understand and edit my conf file without having to RTFM everything. Certainly not a reason to switch by itself, but a nice plus.
One of the things I like most about it is how easy it is to extend. In the role I was in last year, I'd have several long-lasting SSH sessions to various hosts. With a very simple bash script I was able to create a prompt in tmux that I could trigger to ask me where I wanted to ssh to. If I already had a connection to that host, it would switch me to that window, if not, it would create a new one and ssh to the host.
I wanted to do that in screen for years, but it just didn't have the features to facilitate it. On top of that I was able to easily re-map all of the keybindings to be just like screen for my muscle memory.
Screen seems to cover all my needs and it learning it is easy. I came for the tabs (windows), sessions, copy and paste - but the must have for everyone is the scrollback buffer. You need it! Especially since we can scroll one the plain terminal.
I very rarely use screen/tmux nowadays, but as I recall tmux is a better fit for someone who wants to script their interaction. It makes it easy to send keys to other panes/windows in the session, and also to capture the content from other existing panes/windows.
in what way?