> What you are telling me now is that to go from "testing" to "production", it is $37->$500
Yup, if you want us to run it, that's the pricing. Auth is pretty important and building a scalable single-tenant (no commingling of data or compute) solution that is performant and run well is not cheap.
But I get that it isn't for everyone. When I was working on a startup, all of our hosting bill was less than $500.
You can host it elsewhere for cheaper: https://fusionauth.io/blog/fusionauth-on-fly-io
> It is pretty astounding that this feedback hasn't been conveyed or managed before.
We've heard it before but have had other priorities.
> Clearly a lot of effort has gone into what is presented and it really sets the tone for what working with your business would be like.
Yeah, we need to make it simpler.
We do have a bifurcated path for usage. Some folks go directly to the download page and run it themselves. If the features meet their needs, they self-host or they struggle through the buying page if they don't want to.
Other folks mash the 'contact us' button and engage with our technical sales team, which, we hear consistently, is a better experience than competitors. Yes, I know that not everyone wants to talk to sales. I personally never do. But some folks prefer that path.
Overall your point is well-made. The page is more confusing than it needs to be and doesn't help someone new to the app get what they need to make a decision.
Edit: responded to pricing feedback.