I know binding arbitration is the new hotness, but it seems unlikely this is the first time a company has tried to link a generic “absolved-from-everything” clause to an unrelated incident.
The arbitration providers (AAA, JAMS, etc.) have also started implementing their own "mass arbitration" provisions. In some cases even providing subscription bulk pricing.
Other problems: https://arbitrationinformation.org/docs/problems/#mass-arbit...
(I should add the above + references at some point to the website)
> For instance, in Uber Technologies Inc v Heller (2020) the Supreme Court of Canada found an arbitration clause requiring gig workers in Ontario to litigate before the Dutch International Chamber of Commerce was unconscionable and so void.
That is why we have courts and judges for.