Disney seeks dismissal of wrongful death lawsuit citing waiver in Disney+ terms
wdwnt.com
wdwnt.com
In the unlikely best case, they get the case dismissed, but even in the most likely case that the motion is denied, they win by wearing down their opponent who has much more limited resources and is personally affected by the case dragging out, i.e. more likely to accept a (lower) settlement than without this tactic. The only downside is a tiny bit of legal costs.
Courts should be able to issue sanctions/extra damages for the use of such tactics. If using such a tactic turned the claim from "you killed this person negligently" to "you killed this person negligently, then willfully tried sleazy tricks to create additional suffering for the husband", and had the potential to double the award, companies would be much less eager to play this game.
Their service is hospitality and the message they're sending here is very much inhospitable. It might turn into a meme, like "Cancel your Disney+ before visiting Disney IRL". It might make people hesitate and/or choose a different holiday destination. Etc.
When has that ever happened? I can't think of any time when a company lost enough PR to actually significantly affects its financials, much less put it out of business.
It just have to affect enough to offset the cost of the lawsuit (which probably won't be much because they probably do have plenty of in-house lawyers) + the estimated cost of future lawsuits that might come their way if they appear to be "soft" and/or set precedence.
How many future lawsuits about allegedly killing someone by failing to properly take into account their medical conditions after repeated warnings are Disney going to face? If the answer is greater than zero then it seems they have bigger problems than whether they can move this particular legal action to arbitration.
Companies only started putting gay couples in commercials regularly years after gay marriage was legalized nationally.
Exactly. VW shortened the lifespan of millions of Europeans with their Diesel gate and their finances are still solid. Ikea and Oil companies destroy the environment all the time and saw no financial hit from the PR issues. Nike, Apple and other major manufacturers are known to have used sweatshop labor and also saw no financial consequences.
Consumers just don't seem to care enough about the PR of $COMPANY as long as their contempt with how the $PRODUCT they bought works and serves them well.
I don't pin this 100% on customers, because many people aren't informed and worse, it's often not just these single companies, it's all their major competitors doing exactly the same thing.
The issue is a lack of regulation and enforcement. We can't trust major companies to be good actors because capitalism does not reward honest actors. This is one purposes of government, to make the cost of being a bad actor high enough that companies behave.
Thats a bit of an over the top way of saying it!
The emissions regulations that VW was cheating to get around exist for the purpose of improving air quality. The improved air quality leads to less air quality induced health problems. Which in turn leads to longer, higher quality lives for people in Europe.
VW wasn't going around and directly pouring vials of poison into people's food like some kind of cartoon villain. But they absolutely were intentionally lying about the emissions of their vehicles, and those emissions absolutely have impacts to human health.
Saying VW directly shortened the lifespan of millions is just Hyperbole.
Why? What's the difference when the outcome is the same? Your malicious actions still lead to deaths.
"I didn't directly murder someone, I just didn't clean the radioactive residue form his house because that would have cost me time and money so now he's dead."
With the VW example, you cant quantify it at all. How much has it shortened peoples lives? 2 seconds? 10 years? nanoseconds? Its not a direct correlation, theres no graph you can plot with emissions against length of life, and so claiming that there is a direct correlation is Hyperbole.
https://theicct.org/sites/default/files/NOx%20Health%20Fact%...
> According to new research published in Nature, NOX from diesel vehicle exhaust was linked to 107,600 premature deaths worldwide in 2015. Of these, ~38,000 are attributable to excess NOX emissions.
Sounds like the graphs do exist. (Obviously VW is only a fraction of those specific numbers.)
But when you read it, literally everything used in creating those numbers is an estimation. Ther are no measurements whatsoever.
Think of the many factors that combine to determine when someone dies of "old age" or "natural causes". Think of the extra effort millions of bodies have spent dealing with the pollutants directly and the effects those pollutants have on those bodies.
Someone in VW's position could say, "well our pollutants were one cause among many" for any specific death. But they were part of the math. They contributed a share and lied about the size of it. They did indeed contribute to shortening the lifespan of millions of Europeans.
Now after my posts you have changed that to 'They did indeed contribute to shortening the lifespan of millions'
They are in no way the same sentences. Your second one agrees with my point, your first one doesnt.
Yes, they contributed, definitely. Did they directly cause a shortening of peoples lives, no they didnt.
Take a piece of string and send it around a group of people. Tell each of them to cut a bit of the string off. Each person in the group has now participated in the shortening of the string. You can, completely accurately and honestly, say both of these sentences:
"Person 1 shortened the length of the string."
"Person 1 contributed to shortening the length of the string."
These statements are not in any way in conflict. You're creating a meaningless difference then insisting that I index on that difference. I refuse to play that game.
> I refuse to play that game
You seem to be playing it pretty well from where Im standing!
> insisting that I index on that difference
Looking back on my post, I havent insisted anything. I didnt even ask you anything. I just clarified my point.
It was your choice to retort.
> Take a piece of string and send it around a group of people.
Why do you insist on trying to reduce my opinion, which you do not understand, into metaphors which have no relevance?
> "Person 1 shortened the length of the string."
This statement implies a direct influence, ie Person 1 cut or broke the string, therefore directly shortened it.
> "Person 1 contributed to shortening the length of the string."
This statement is much more vague. What part did person 1 contribute? Did they make the scissors which cut the string? Did they mine the metal for thoise scissors? Did they hypnotise or manipulate the will of the person who did actually cut the string?
There is nuance here, and you dont seem to be understanding it at all.
I could understand arguing the first one, but I think the subterfuge makes it pretty much a direct action of VW.
I don't think there's a reasonable argument that the emissions didn't directly shorten lives, even if you think the precise number is impossible to calculate.
From your post above it sounds like you're arguing the emissions->life shortening step, and you haven't really given a good explanation why.
Then I think you're in a pointless semantic argument rather than making a distinction about the real world.
No, I dont think any of that. Why are you trying to pin me down on my opinion about emissions killing people?
> I think you're in a pointless semantic argument
Yes, that is correct. This is an argument about language, and the nuance of the term 'contribute'. The difference between saying 'VW directly shortened millions of lives' and 'VW contributed to the shortening of millions of lives'.
I am not arguing anything about opinions of emissions or how harmful they are. Just peoples use of correct language.
You call the argument pointless, yet you are still replying!
You said neither, I thought you meant you disagree with neither, not "I'm phrasing it differently".
> You call the argument pointless, yet you are still replying!
That sentence started with a "then", and apparently the premise of that sentence wasn't correct in the first place.
Also it's perfectly reasonable to say "Oh, I thought the discussion was X, but it's Y, now I am leaving." "still replying" by making that final post is not foolishness.
> I am not arguing anything about opinions of emissions or how harmful they are. Just peoples use of correct language.
It sounds like you just hate the word "direct".
If enough people disagree with you about a word, then you're wrong. Words are defined by consensus.
That's all I have to say, I think. Sorry for trying to talk about the actual evidence since that's irrelevant to your argument.
-
Except, wait... the original post you replied to didn't even use the word "direct" even though half your posts are harping on that word. What is going on.
"Contributing" is still doing in this situation (unlike with the string). Why are you fine when that word is put in, but not fine when it's omitted? Especially when it's clear that nobody is blaming VW for all emissions. The contribution is implied.
Time to put the keyboard down and go outside :)
I can't tell from your wording if you'd tell me to go outside if I didn't have that habit. But if you would, isn't that a generic putdown for responding to anything you say? My piece of advice is if you ever find yourself writing a comment that isn't worth responding to, the appropriate action is to not post it.
It's all in your head, dude.
No its not. The dictionary definition of 'contribute' is 'help to cause or bring about'. Emphasis on the 'help'.
> but still does not declare that other contributions must exist
By definiton of the word 'contribute', yes it does.
> One phrasing is slightly more active in acknowledging that other contributions could exist
No it isnt, by using the word 'contribute' you move the repsonsibility from directly being caused by that person, to being shared by multiple entites, each with different amounts of cause/blame. See the definition of 'contribute' above.
>Dude
>LMAO
Why am I arguing language nuance with somebody who talks like this?!
Why? Excess of fine particulate matter in the air we breathe, like the one coming from diesel soot, does reduce life expectancy.
(Unfortunately emissions are not the only culprit and a lot of particulate matter that has negative impact on overall population health in cities comes from brakes and tires but nobody figured a feasible way to deal with that yet.)
2) There are substantial costs to avoiding all the brands known to be doing bad things, both in time and money, even if you could keep up with it.
3) Ok, so you’ve decided the cost to you and your family is worth it: congrats, your efforts harm you more than all these companies unless a whole bunch of other people do the same thing, and keep doing it (i.e. it’s a coordination problem)
There are reasons boycotts and such are all but entirely ineffective as a means of keeping megacorps in line, and it’s not really “consumers’” fault things are how they are. It’s structural.
Disney's product (though not their core, I would argue) allegedly killed this poor woman - however it is the lawyers' behaviour, not the death itself, that is an additional PR liability for Disney; death from an allergy is tragic, but could have potentially happened at any restaurant in the country. Only Disney (and a select few other large corps) could pull this particular bad act in defence.
As an aside, the entire line of argument from Disney is an absurd legal fiction. No reasonable person reads terms and conditions, and so they should not be bound by the terms. I hold a weak hope that this case is bad PR for the practice as a whole that raises the profile of this injustice.
Disney own the mall, where a resturant chain rented a unit from them. The mall is free to enter and does not require buying a ticket from Disney. The 3rd party resturant hired the staff, made the menu, cooked the food and served the guests. Nothing to do with Disney at all.
The only part disney has in it is they published the restuarants menu on the malls website, which reads 'Allergen Free'.
This is the basis for the entire lawsuit.
And this should be their line of defense, not "but you clicked on a trial of a streaming service 5 years ago".
The exception are distinction level events like Enron's fraud, of course. But I don't think Crowdstrike is anywhere near that.
Almost no one is picking a non-Tesla car because of the CEOs unrelated tweets.
I don’t think that makes them good or bad people, per se. I’m not here to lay down a judgement. It is what it is.
It's disingenuous to lay down a judgement, then follow up with this. It is what it is.
You're rather taking the agency out of these folks' hands, are you not? It seems entirely likely that they could have independently came to the conclusion to dislike the company's CEO without the need to be "conditioned" by some external narrative.
I did
Not even using it.
"Disney claims Piccolo reportedly agreed to this in 2019 when signing up for a one-month free trial of the streaming service on his PlayStation console."
On the third hand, it's debatable if anything on Disney+ is of any value either, so it could be argued that the deceased didn't get any value and isn't bound by the agreement.
(Yes, yes, I know that's not what you mean, nor is it what "value" means in a legal sense. IANAL, obviously)
Both sides can lose.
If they would lose easily, they'd get more lawsuits. They have to scare others off.
I don't think this scares anyone of suing Disney. If anything, it scares people away from visiting Disney restaurants and subscribing to Disney products.
I'm surprised that the figure would be so low, both because wrongful death claims are usually 6- or 7-figure amounts, and also because she was a NYC doctor with much higher future earnings potential than the average person.
Edit: I see in a previous article on wdwnt.com that "Piccolo is seeking damages in excess of $50,000 under the Florida Wrongful Death Act." That doesn't mean, though, that he's seeking only $50K. I believe it means that he only needs to disclose at this point that the damages he's seeking are at least $50K, but could be much higher.
Didn’t they just start turning a profit, a year ahead of schedule?
Video streaming is not cheap, but at their scale, they can negotiate the best peering deals or setup edge boxes a la Netflix or YouTube. Then again, maybe it is their core audience which has a different usage pattern from adults. I might watch one show a night. A child might stream for 12 hours a day.
Unless Disney went on a spending spree and bought a big number of new movies+shows to publish on the platform, I am surprised. Disney bought Hulu- they could piggy back off of all that existing infrastructure.
I... have no idea.
> I find it wild that it is not profitable.
The news was that it is profitable now, and sooner than expected.
> Unless Disney went on a spending spree and bought a big number of new movies+shows to publish on the platform, I am surprised.
They did—they've had a number of Disney+ originals. And the streaming rights for Bluey probably wasn't cheap, given its popularity (and iirc it alone is like 25% of their streaming traffic).
A much better solution is to build incentives into the legal system, like tgsovlerkhgsel suggested. The problem isn't that bad actors abuse the system, the problem is that the system allows bad actors to abuse it.
It's actually not even that. The person who died had the free trial, and now Disney is being sued by her husband - and her husband has never had a Disney+ trial or any other service with such an agreement with them. So like the article says - Disney is trying to anforce an agreement that this person(the husband ) has never signed.
It was the husband who signed up for the free trial and bought tickets to Epcot.
Yet he is suing not on his own behalf, but on behalf of her estate, and she never entered into any such agreement.
You can think of it this way: Disney wronged the woman who died. She is the one who is owed damages. But since she's dead, her estate is owed damages. Her husband is the administrator of her estate, and he is suing on its behalf. So whatever agreements he has entered into in his individual capacity are irrelevant. It would be like trying to force arbitration on someone because their lawyer had a Disney+ subscription. That doesn't mean that they themselves entered into an agreement with Disney.
I occasionally watch something on Disney+ with the kids, but it's been awhile and Netflix has been a much better value. This kind of bullying makes me even more likely to cancel.
As far as their parks go, I have been extremely disappointed in the past. Six Flags may be a gross dumpster, but it's at least got a bunch of cool rides and is much cheaper. I was blown away by the mediocrity and datedness of Disney World. It's hot and humid there with no shade in the park. Who wants to sit in the sun for an hour to wait for a ride that's okay at best. I may take my kid once just so they can have that experience, but I'll probably take them someplace much better for 1/4 the cost instead.
I get it that some people really enjoy the parks and movies though and that's fine (to each their own).
Then it's too late for you (according to this legal theory). You have permanently lost your ability to use the court system against Disney.
Yes, that is the PR risk. How much will Disney save in this one case, against the background meme of "if you ever watch anything Disney they are free to kill you" (that's not accurate, but memes rarely are).
IMO this is lawyers finding a local maximum that is bad for the company in general.
And if you haven't, don't subscribe to this service as it can be used against you.
Judges are humans. Pissing them off from the outset isn’t costless.
For large corporations and rich individuals that are in the wrong, this isn't a bug of the US legal system. It's a feature.
Dragging the legal process through the courts for as long as possible -- typically, years -- is part of the standard playbook.
As you point out, the goal is to wear down -- and maybe exhaust the financial resources of -- the other party.
If an agreement is not consistent with the law, the law wins en the agreement is (partially or as a whole) void.
either way it's bad press, which granted doesn't mean much in the long run
assuming the motion to dismiss is denied and it moves forward, regardless of which way it is eventually ruled, doesn't this eventually open it up for federal courts to rule all forced arbitration agreements in T&C's void? (or more likely assuming they rule against disney, limit them to less severe crimes)
though that the widow is willing/able to move forward with appeals process, the latter of which likely won't be possible without some civil rights activists group stepping in to provide pro bono legal assistance
a settlement seems unlikely, since the widow only went forward with this case because Disney refused a 50k settlement, the cheap bastards. They are almost certainly spending more on lawyer fees than it would have cost them to settle this out of court
On this basis, any transactions, of any nature which come with an Implied contract acceptance are going to be superseded by words which enable get-out-of-jail-free for all parent, associated, restructured companies, forever.
Watch out when you sign the hotel bill. You just promised to give your body on death to the parent company's medical school.
I doubt it's that simple but you would hope the justice system is going to tear this legal theory a new exit hole and not wash their hands first. Specificity is everything in a contract. Sweeping terms, perpetual licence would be a nightmare.
(Not a lawyer, which will be obvious)
> For instance, in Uber Technologies Inc v Heller (2020) the Supreme Court of Canada found an arbitration clause requiring gig workers in Ontario to litigate before the Dutch International Chamber of Commerce was unconscionable and so void.
LOL. Uber, again.That is why we have courts and judges for.
The arbitration providers (AAA, JAMS, etc.) have also started implementing their own "mass arbitration" provisions. In some cases even providing subscription bulk pricing.
Other problems: https://arbitrationinformation.org/docs/problems/#mass-arbit...
(I should add the above + references at some point to the website)
It is codified into the law of every member state, but might differ on some implementation details. For instance, in the Netherlands forced arbitration can only exists if it fair and not burdensome, and disputes can still be taken to state court. Also these clauses cannot be applied for totally different disputes (like restaurant vs streaming service like in this case).
Perhaps you're thinking of Dick the Butcher in Henry VI? [0]
[0] https://en.wikipedia.org/wiki/Let%27s_kill_all_the_lawyers
I think that in general the U.S. Supreme Court’s recent decisions have been misinterpreted in the media, and far less ridiculous than, say, Wickard v. Fillburn or Reynolds v. Simms.
well, thank goodness we've never had an activist court so that the phrase activist court had never been used before. What a wonderful world it must be that you think we live, unfortunately for me, that's not the world we live in. The very fact that each and everyone of those judges manipulate the Senate swearing that precedence is important and their impartiality prevents them from prejuding any hypothetical case being posed in their questioning are just words.
Made a few changes to reflect the current state of SCOTUS. :)
In your own words, "A judge's role is to prevent people using ridiculous loopholes." In that sentence, "people" === lawyers
But I do agree judges are hackable too. It is more hassle to do it right and I hope stupid attempts from Disney will be met with some kind of repercussions.
Imagine if you had to pay, as a victim, for the criminal prosecution of the perpetrators. And find a lawyer who handled “just simple battery” and not only murders.
My spouse and I are dealing with this now. It’s awful not being able to get justice.
Given judges are people, it does make it more 'squishy' than things on the tech side. Hacks have to appear clever but not insulting, and sometimes you have to fish for the right judge or court to support you, but that is all just the social engineering part of the hacking.
Anyway it wasn’t till later in the process where one of the lawyers who didn’t seem to have a whole lot of fucks to give explained it to me at the coffee machine. Basically our tax agency decides which interpretation is correct, but you don’t actually have to be correct until they directly tell you that you’re wrong. Which often won’t ever happen as virtually every organisation in the country handles employee driving and there are only five members of the tax agency doing check ups.
I can see it in business software I work on. Interesting part is "required fields", someone makes 10-20 fields required on a form to fill in - but then people start complaining it takes too much time and why they have to fill in those fields and managers of those people come over complaining that software sucks ... well, great but we did not make the requirements, that was company/customer that wanted that.
I get where you come from though. What we tend to do is to stage/gate things so that different teams have different required fields. Sometimes the same team depending on the process. Sometimes all the fields are optional until the “status” of a project needs to go forward, so that they can create a project with very little info but can’t actually pass it on to the next team until they have the required data.
Of course it’s not exactly a magical solution to angry managers and internal corporate politics but it helped us.
They tested it by somehow sneaking in psychopath test questions to other law students (without them knowing), who “passed” (not in a good way).
This is anecdata, but I found it convincingly told. I wonder whether a proper study would assess it (having doubts that would be allowed).
Basically within the scope of the legal rules the system is a prisoners dilemma with respect to honesty. If the defense is completely honest but the prosecution isn’t, then an innocent man may go to jail, and vice versa.
The system has no way to enforce honesty, so it is set up in a way that honesty isn’t required. In a system where honesty isn’t required, being honest is basically illogical.
If we want that to change we need a way to detect and enforce honesty in a trial system. I think that is an impossible goal.
I have no idea of this is true, but if it is, it might be more likely than it appears at first for this motion to succeed. At least there is some direct connection between the Disney+ account and the restaurant, it's not just that the husband happens to be Disney+ subscriber who wen to this restaurant.
This is quite horrible precedent though if physical injuries of this kind can be covered by a checkbox you clicked without reading on a website somewhere two years before.
So you know, it's all absurdity vs absurdity.
The reasonable human thing would be to say that an autosigned agreement should have a higher bar on terms and in particar no provision in it can be valid for irrelevant things to the immediate service at hand. (Several others have made the same conclusion.)
Or put another way this motion isn’t claiming they aren’t liable because of the agreement to arbitration, they’re arguing that the venue is incorrect based on that agreement. The motion is for a stay of proceedings pending the arbitration.
Edit:
In fact the plaintiffs answer to this motion probably illustrates why this motion was filed in the first place. If you have and arbitration clause but you participate in a lawsuit voluntarily, the courts view this as waiving your right to arbitration. Presumably this is to protect against a case where a side engages in a lawsuit and seeing that it’s going badly for them, tries to have it switched to arbitration later. In order to have arbitration at all, they have to start by arguing for arbitration before committing too far into a court case
Here is the companies filing records.
https://search.sunbiz.org/Inquiry/corporationsearch/SearchRe...
Is it? Then why is Disney in the name of the location?
But here's my counterargument: if I buy someone a ticket to a concert, then are they bound to the terms I agreed, including in relation to harm to them caused by (alleged) supplier negligence? I'd argue that they have a claim in tort, not contract, and therefore the terms of my contract with the supplier are not relevant.
I find it very odd that someone would live in the US for years and have that be their main takeaway.
and now we have a problem, because until those individuals have a very long, very provable track record of malevolence, there is little that can be done to combat them.
The terms do require Disney+ users to "agree to resolve, by binding individual arbitration as provided below, all Disputes" with some IP exceptions.
But "Disputes" is a term of art that "includes any claim, dispute, action, or other controversy, whether based on past, present, or future events, whether based in contract, tort, statute, or common law, between you and Disney concerning the Disney Products or this Agreement" (emphasis added).
What are the Disney Products? They are "certain websites, software, applications, content, products, and services in any media format or channel."
I hope the lawyers get sanctioned and disbarred.
I suspect they may argue that it covers physical services such as those provided by Disney Springs.
I'm sure onion rings can fit into that
No one is being disbarred for filing a motion to dismiss, even if the motion is found to be frivolous - which it might not be, even if the motion is denied.
I think this is a terrible use anyway:
1. The one month free trial contract was only valid during the one month, back in 2019.
2. The contract, even if it was still valid, was with the person who died, and not the family.
3. Due to Disney's claimed negligence, arbitration has become impossible, as they have now died.
If this is allowed to stand, it means that when visiting a Disney park, an employee could gun down hundreds of people, and they would have zero recourse. They could poison thousands of guests, and they would be stuck to resolution by arbitration, which is a process they entirely control.
Ostensibly, the claimant wasn’t forced but contracted to do so. The problem, of course, is that an EULA for TV streaming shouldn’t extend to every interaction one has with one’s counterparty. And of course contracts should be negotiated between equals, not imposed unilaterally. The shrinkwrap agreement should IMHO be eliminated: one should either trade under standard society-wide terms, or negotiate terms on a case-by-case basis.
> If this is allowed to stand, it means that when visiting a Disney park, an employee could gun down hundreds of people, and they would have zero recourse. They could poison thousands of guests, and they would be stuck to resolution by arbitration, which is a process they entirely control.
Well, criminal charges would still be possible. Remember, the criminal and civil systems are different.
And of course arbitration is not supposed to be completely controlled by one of the parties. It may be in fact, but it’s not supposed to be. When the arbitration is between equals, it’s probably pretty fair; when it’s unilateral, it may not be.
When one party demands arbitration and has the deeper pockets, it is likely to fund the arbitration process - it's unclear how fairness can be reached.
I have seen this play out with an insurance company in the UK. The insurer have offered to pay 25% of a vehicles market value after complete destruction, a value too low to buy any comparable vehicle. The only recourse is to offer quotes for similar vehicles to their 'arbitration team'. They then decide what is offered. If you remain unhappy and reject the offer you get nothing, there are no other options available. They offered a £50 'good will gesture' which was also rejected. There is an ombudsman, but they really don't care and side with the insurer, stating that £50 was a reasonable compensation.
I spit blood and feathers at any suggestion that an arbitration controlled by the company is not going to lead to corruption. It needs to be a truly unbiased third-party. I feel sorry for the family who have suffered such a loss, and now have an almighty uphill battle against Disney.
Presumably a sensible court would hold that no possible interpretation of a contract affects a lawsuit unrelated to the scope of the product or services provided under that contract.
The drivers are responsible if the software shits itself.
I think Tesla might have to accept they need to use more sensors, and maybe even licence someone else's tech but Tesla will not accept being the only "luxury" automaker not offering self driving.
Adding sensors would indeed be an easy W.
Tesla will be shielded by their brilliant strategy of never releasing the feature.
I can see it happening.
https://www.documentcloud.org/documents/25041321-disney-arbi...
However the plaintiff is suing Disney on the grounds that the menu of the restaurant was published on Disney's website, and that within this menu was a claim that the restaurant is "allergen-free". But given that it does not seem like Disney produced this menu (only re-published it on behalf of the lessee), that seems like very tenuous grounds on which to sue Disney.
By filing this motion to dismiss, Disney is saying "if that connection is enough basis to sue us, then the pre-existing contract we have with the plaintiff should be enough to dismiss".
I agree with other commenters in this thread that we do not want to set the precedent that a dismissal on these grounds would create, but at the same time I think the plaintiff suing Disney in the first place is overly litigious.
The idea that this act is somehow an endorsement of said materials is what is disingenuous. Nowhere does Disney claim that they have validated the menu as correct, and I personally don't think it is reasonable for someone to imply that they are doing so. If the restaurant is liable due to misrepresentations they made in their menu, they made those same misrepresentations to Disney as much as to the plaintiff.
Even if you do think they are less landlord and more "service provider", that doesn't matter much either, given Section 230 of the CDA. Service providers are indeed not liable for hate speech and "terrorism" created by 3rd parties.
On top of all that, finding Disney at fault on account of publishing a menu also requires that the restaurant is actually at fault in the first place, which has not been demonstrated.
However, I have now checked the Wayback Machine to see what the website looked like[1] in September 2023 (before the death in October 2023), and honestly even if Disney themselves produced this menu content (which does not seem to be what the plaintiff is claiming), then it still feels like the plaintiff has misrepresented what was on this website. Specifically the plaintiff says that the menu claimed items were "allergen-free", when in actuality the disclaimer specifically says the restaurant does not claim that.
Copying the relevant section from the end of the menu:
> About our allergy-friendly menu items: Guests may consult with a chef or special diets trained Cast Member before placing an order. We use reasonable efforts in our sourcing, preparation and handling procedures to avoid the introduction of the named allergens into allergy-friendly menu choices. While we take steps to prevent cross-contact, we do not have separate allergy-friendly kitchens and are unable to guarantee that a menu item is completely free of allergens. Allergy-friendly offerings are reliant on supplier ingredient labels. We cannot guarantee the accuracy of the contents of each food item. Allergen advisory statements (e.g., "may contain") are not regulated and therefore not taken into consideration when developing allergy-friendly meals. It is ultimately our Guests' discretion to make an informed choice based upon their individual dietary needs.
> Menu items and prices are subject to change without notice.
> * Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.
> Our plant-based menu items are made without animal meat, dairy, eggs and honey.
[1] https://web.archive.org/web/20230922075713/https://www.disne...
Well, while the website definitely puts a lot of distance on allergen-free; if you can't offer a food allergen-free then you shouldn't. Same as if you can't take the bones out of a chicken wing; don't offer boneless wings.
However, if you go to the restaurant in-person and you ask the server who asks the chef and they both say it can be done allergen-free on multiple requests I think it's safe to safe that the website's disclaimer is overriden. Which is what the lawsuit claims [1] (I wish I could get a courtlistener link but I had no success [2]).
[1]: https://www.scribd.com/document/708687171/Raglan-Road-Lawsui...
[2]: https://www.courtlistener.com/?q=Disney&type=o&order_by=scor...
But that would still make Disney less liable, because the in person conversation with staff/chef has nothing to do with Disney here.
Although it is interesting that the restaurants operated by others still use the "cast member" language. I do think Disney tries to have a bit of an illusion that everything on property including Disney springs is them. I still wouldn't consider it enough legally here but there is at least an argument about assumption of oversight.
> In the latest update for the Disney Springs wrongful death lawsuit, Disney cited legal language within the terms and conditions for Disney+, which “requires users to arbitrate all disputes with the company.” Disney claims Piccolo reportedly agreed to this in 2019 when signing up for a one-month free trial of the streaming service on his PlayStation console.
One month free trial! But the Disney Lawyers found it.
See also Newsday article:
https://www.newsday.com/long-island/nassau/disney-restaurant...
And the park and restaurant has nothing to do with Disney+ Streaming.
I still hope that this doesn't pass muster - your right to seek a lawsuit for grievous injury or death shouldn't be covered by some checkbox you clicked on a site.
[0]https://touringplans.com/blog/disney-in-a-minute-what-is-dis... [1]https://www.disneysprings.com/dining/
The fact is don't need a park ticket to enter Raglin Road. It's on WDW property, but it's outside a park gate.
I'm not sure I buy how they connect their agreements specifically to transactions in this publicly accessible mall, but it seems like if they didn't make the attempt at all, they couldn't later make the attempt if later in the court process something came to light that indicated this should have been handled with arbitration.
By way of background: I am a retired trial attorney and spent 40 years litigating cases involving insurance.
Sauce for the goose, sauce for the Gander. Or in more modern parlance "no, not like that"
In a sane world, companies who sell products to consumers should be terrified of ever being caught doing something as disgusting as this.
But our actual standards are far lower than we would like to admit.
To be clear I don't agree with this motion to dismiss, I just feel that's hyperbolic. If Disney were to win they only "have you over the barrel" as it pertains to your use of Disney products. Which if you're only using Disney+/going to the movies I'm not sure how severe of a dispute you can have against them. And if you're going to the parks it would be unavoidable regardless of subscribing to D+. Though I'm guessing this won't be upheld.
I also suspect it won’t be upheld, with Disney’s ever growing footprint, some of these mega companies become harder and harder to ignore.
https://en.m.wikipedia.org/wiki/List_of_assets_owned_by_the_...
Though in the case of Disney Springs they actually don't own the restaurant, just the property, so I'm not sure what liability they have regardless of this motion. If Disney technically owns the property but independent operators are involved, Disney isn't really the right party to bring a suit against anyway (though obviously they are large and people tend to file broad lawsuits).
It would truly be a game changer.
Can you really just put that into a TOS and make it enforcable?
How the hell are we a society then? There's nothing social about it.
It is possible that Disney's lawyers expect their motion to dismiss the wrongful death lawsuit from the Florida trial court and compel arbitration to fail, but are (1) attempting to take the shot and see if the judge agrees, which is a win for them, and (2) may be attempting to take advantage of the rules of procedure where even if their motion is denied, Disney can benefit. There is little for them to lose by trying.
First, as others have commented, even if Disney's arguments fail, the only real consequences are born by the plaintiff in terms of time and other resources. Civil trials like this are wars of attrition between parties with vastly asymmetric resources.
Second, under the rules of civil procedure in many states, which may be the case under Florida law, a denied motion to compel arbitration can be appealed and while that appeal is pending, the case would typically be "stayed" (i.e. paused). Resolution of the appeal can take several years, again applying consequences to the plaintiff in terms of time and other resources, even if the appeal fails.
Because of the above, US corporate defendants have been observed to incorporate motions to compel arbitration into their strategies, even when no arbitration agreement, whatsoever, existed. Even in such a situation, when their motion to compel arbitration is denied, the trial court case is stayed (i.e. frozen) for several years while the denied motion to compel arbitration is pending appeal.
In California, this became such a problem for both regular plaintiffs and the state's Attorney General, that the state legislature passed a law to change the rules of civil procedure, via SB365 (2023), which took effect this year on January 1, 2024. Under current California law, trial court cases are no longer automatically stayed while a denied motion to compel arbitration are pending appeal.
https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...
Meanwhile, under US Federal Law (from a Supreme Court ruling in Coinbase, Inc. v. Bielski - 2023), when a motion to compel arbitration under the Federal Arbitration Act (FAA) is denied, the trial court case is automatically stayed.
Those Disney attorneys feel perfectly safe pulling this, and that's a problem imo.
Everyone I've ever met that has a severe allergy has an adverse reaction immediately after exposure to the allergen.
This gives the impression of some time passing, and that they perhaps went to Planet Hollywood (presumably to eat again).
According to an earlier article this isn't the case. Instead they ate at about 8pm, and by 8:45pm she had the reaction and entered the Planet Hollywood to seek medical assistance, with the ambulance called nearly immediately.
https://wdwnt.com/2024/02/doctor-dies-allergic-reaction-ragl...
Even the Epi pen did not work. Must have been a really bad reaction. Imagine going though life knowing that even a tiny misstep can kill you.
That's quite unreasonable.
Other people often voluntarily partake in activities that involve low-to-moderate risk of death because they enjoy them.
Don't be hyperbolic. It means that avoiding death at the cost of preparing your own meals is more important than eating at restaurants. Restaurants aren't very important and preparing your own meals isn't very taxing, so it's not a high bar to clear.
There is also the social aspect, it's one of the best opportunities to enjoy a good moment and bond over, be it with family, lovers, friends or colleagues.
Even outside of all that, the new generation of city dwellers rarely cooks at all because of their active lifestyle.
It wouldn't be so much of a burden, it would only change my routine a few times a year.
Otherwise you're condemned to staying home with no social life, eating unprocessed basic food. And that's no way to live.
Even then, that's not risk free, either. I've had a severe peanut reaction to porridge I made from plain rolled oats, from a brand I'd been eating for years and trusted.
You can live a full life and still bring or prepare your own food without eating out. If a place bars you from bringing food, I think that's lawsuit worthy with a condition like hers.
Then I realized that even cooking at home, you're using ingredients from some random factories that are similarly staffed by people in the same boat capable of making similar mistakes.
I have no idea what the perfect solution is, as personally growing every single thing you eat(or drink) seems absurd if not impossible.
So if I had a condition like this, I'd feel much safer with factory-made foods/ingredients than with food from any restaurant.
While no defense is perfect, and you'd generally like to know and trust the source of your food (and this is an important piece of the puzzle), preferring things in a visually verifiable whole format does offer a way to limit the possible or likely damage. It works in restaurants, too: you can order an unadorned steak, and might still worry about peanut oil residue from the grill, but it beats ordering stir fry and wondering what the abundant gloopy sauce is made of and if the cook even fully knows or if he gets it out of a can too.
Anaphylaxis is a huge issue. I think we should chill out and recognize that people make mistakes, and it’s not fair to pin somebody’s death on accidental contamination.
Should they be more careful? Yes.
But you can’t screw someone for this because it’s just not fair. It the universes fault, we shouldn’t be fighting each other.
My 2 cents
To the contrary, it's actually extremely hard.
When I order, I probably get something incorrect ~10% of the time. Whether fine dining or fast food.
To deal with life-threatening allergies, you need to get that error rate down from 10% to, what, 0.000001% or something?
You're literally asking for hospital- and pharmacy-level procedures, controls, and training. Which would make restaurants far more expensive and there would be far less of them.
Not impossible, but yes extremely hard, when servers mix up orders and cooks mix up tickets and runners mix up plates and tables.
Restaurants have specific procedures for allergy meals. It's not that hard to do an extra good job when someone discloses an allergy.
Saying you have an allergy doesn't mean the server won't simply forget to pass it on. Or won't misremember the ingredients in a dish. Or that a runner won't actually grab a dish for the wrong table.
There are no magic order-to-serving procedures that are guaranteed to work 99.9999% of the time that are also easy to implement in a cost-effective way. It actually is really hard.
So what happens is everybody tries their best but there are just no guarantees, and mistakes get made all the time.
Of course it gets to a point of diminishing returns where you can only rule out so much if the risk but all it should take is proper labelling of ingredients in dishes and training to make sure these processes are followed.
As the other commenter noted, only dishes for those with an allergen need to be prepared separately
Except in this case Disney is just the landlord. The pub in question is in a mall Disney operates and is run by a different company unrelated to Disney.
Even if you say that republishing the 3rd party's menu or even collaborating on that menu extends the civil liability to Disney, I'm having a hard time imagining any argument that those actions could be reasonably known to endanger someone without some evidence that the restaurant had no allergen policies or procedures and that Disney knew that and still placed wording to imply they did.
In a future so near as to have happened a few years ago, monopolies and near-monopolies can force people who use their services to submit to arbitrary private legal codes and systems of judgement. It's almost like giving up your citizenship. It's like how the US government doesn't have to follow the law in Guantanamo, except Guantanamo is Walgreens, or Amazon.
edit: I just had a 10-second nightmare where giving Walgreens my phone number and hitting "I accept" on the screen at the checkout, in order to get the sale price, somehow prevents me from suing my doctor for malpractice after a horrible medical accident. I thought I was just selling my privacy, but I was actually selling my rights as a US citizen.
From the BBC: "Disney+ terms prevent allergy death lawsuit, Disney says" <https://www.bbc.com/news/articles/c8jl0ekjr0go>
From CNN: "Disney wants wrongful death suit dismissed because widower signed up for Disney+" <https://www.cnn.com/2024/08/14/business/disney-plus-wrongful...>
From the Guardian: "Disney claims streaming arbitration clause binding in resort wrongful death suit" <https://www.theguardian.com/us-news/article/2024/aug/14/disn...>
From NPR: "Disney wants a wrongful death lawsuit thrown out because plaintiff had Disney+" <https://www.npr.org/2024/08/14/nx-s1-5074830/disney-wrongful...>
From the NY Post: "Disney wants allergy death suit tossed because of widower's Disney+ subscription" <https://nypost.com/2024/08/13/us-news/disney-wants-allergy-d...>
From the Telegraph: "Disney World: Cannot sue over wife's death at park as he signed up for Disney+" <https://www.telegraph.co.uk/world-news/2024/08/14/florida-di...>
(I'm editing this comment to add additional sources as they're submitted to HN and flagged as dupes...)
But when your spouse clicks agree on the Playstation trial 3 years prior, its all for nothing
Okay this is full blown dystopia, the onion couldnt even make this up
Christ, she even self administered an epipen, was transported to a hospital and died anyway
This is a nightmare like, just be a human Disney, there are so many humans involved here
Disney dont run the restuarant, they are just the landlord.
The customer didnt pay anything to disney, they just visited a restuarant at a freely open Mall which happened to be owned by disney.
The only reason this person is trying to sue disney is because the disney mall website republished the menu of the restuarant which said 'Allergen Free' on it.
The absurd counter repsonse from disney is just their way of drawing attention to the fact that the original case is just as absurd. Why are they suing Disney when they had nothing to do with the food served, the staff serving it, or even the company that runs the restuarant?
Maybe they did in the actual court filing and the rest is just “but if we are a defendant here’s some other ways we covered our ass”
I’m going to go look. Id feel a lot better if the media is the problem here
It makes this seem even more vexatious as Disney want to have the case dismissed because it was the deceased’s husband who signed up for a free trial of Disney+.
I wonder if it's possible to penalize the lawyers for even coming up with this argument?
i can imagine as a lawyer thinking of this jokingly, but to actually go through with it is wild
Eg: Boeing.
I know it's tempting, but don't blame "consumers".
For one thing, it's mathematically impossible for people to be appropriately outraged over every instance of corporate evil. There's too much of it.
If you want to assign blame, maybe put it on corporate media (like Disney lol). They're the ones who sold us every war, every atrocity we're complicit in, and covered up or distracted from the most important crimes which enabled everything else.
I can't recall ever giving disney money as an adult. And I think the last time my family did was buying a DVD copy of Finding Nemo some time around 2008.
So the outrage threshold to "do something" in this case is "barely outraged at all". In any case, going after one company is a more, not less, realistic target than attacking "corporate media" as a whole.
They also have significant investments in most of the other big media companies. There's a high chance something you've watched recently led to compensation for Disney.
In any case, let's stipulate cutting out direct revenue to disney is the easiest and largest step. If a significant proportion of customers just stopped going to parks that would be a serious financial hit.
Sounds like someone should let them know. ;)
This makes me want to cancel Disney+, but can I revoke my agreement in the process?
158M members certainly seems enough for a class action. :)
If the courts let Disney be called guilty it renders all fine print not legally binding.
This changes society itself.
Disney is technically right. Being technically right is well defined.
At the same time here the technicality they are using here sounds completely absurd.
How do we maintain technical integrity of the law while taking into account exceptional cases such as this?
How do I get a user to explicitly agree to something that is unreasonable then? There are times where this is the case, for example sky diving, I need the user to consent that he might die.
We need a line between the two, otherwise the common law also becomes meaningless.
But of course therein lies the problem. You can use this "wording" to uncover loopholes. To get rid of the loopholes you can allow "reasoning" to override these loopholes. But then it becomes your POV against mine. Of course my POV is right and you're obviously wrong. Would that be the more correct way to handle things?
No.
That doesn't touch the core issue: what if your exact wording goes against the law, the constitution or what the justice system is willing to allow ?
That's part of what we call "reasonable". It's not just personal judgement, it can include for instance punishment for willingly killing someone, to go an extreme.
You can't put in exact word in a contract "However way I die from the moment I jump off the plane until two hours after the I touch the ground, Company X should not be faulted in any way, shape or form". That can't be upheld if the instructor cuts your parachute with a knife during the descent, even if you meant it that way in the contract. It's still an homicide.
This is a real issue I’m talking about here talked about among law experts. It’s not an issue I’m making up.
Right now if you’re getting stabbed to death by a murderer and there’s a police man 3 meters away from you. That cop by law has no obligation to assist you. It is legally valid for him to watch you get stabbed to death and do nothing. This actual event happened a lawsuit was conducted and the cop was not guilty.
This is legal because if such obligation were enforced there’s no way to word it without making a cop legally obligated to investigate every single crime. There’s just too many and in order for any police station to function they have to be able to choose cases at their own discretion.
1. There was no consideration in exchange for signing the document. Disney offered a gift and Piccolo effectively chose to return it at the end.
2. The period over which the contract applies would implicitly apply to the period of availability and use of the services.
The following were mentioned in the case:
3. The terms of service were not directly included in the contract
4. The contract was not explicitly signed
5. The terms of use related to the Disney Springs area conflict with and supersede the terms in the Disney+ contract
However, I think the fine print has gotten out of hand generally. We need to have basically standard-form contracts for these things and explicit, aware, negotiated signature required for opting out of the standard terms. The problem is the scale. When a thing costs a nominal amount but requires a contract, and the negotiation of the contract is not worth the time or money for either seller or buyer, then it ought to be agreeable to both in the general case and not have any surprises. Reading through terms of service for just about anything these days makes you really wonder what you might be agreeing to. If you sign up for your smart dryer's service, are you losing the right to seek damages in court if your house burns down? The contract is unlikely to be more than a link with a button above it, or a tiny window in which you can scroll through hundreds of lines of text. What if there's an "agree to defend" clause in there and your smart dryer becomes part of a botnet that steals a bunch of money? Many of these uses would be thrown out for being unconscionable, but it just takes one judge to agree.
This is completely obvious. The problem I'm addressing here is more complicated. If we allow justified but the vague word of "reasonable" to override exact and written wording what does it say about the law itself?
It says that laws and binding contracts are all easily stepped on and completely thrown into the trash by someones opinion of whats reasonable and unreasonable.
That is the fundamental problem here. We don't want people to use fine print to enforce things unreasonably. But we also don't want people simply discard written rules just off some opinion of unreasonableness because this opinion could both in itself be absurd and deliberately deceptive.
Take for instance that prenupts can be thrown into the trash if the bride signed it under distress. The bride can fake distress and completely invalidate something she signed. It's crazy.
This is not gun to your head level duress. You go to your fiance and ask her to sign a prenupt two hours before you guys tie the knot and threaten to end the marriage if she doesn’t sign… that counts as duress.
Heard a story of a lady who delayed the signing of a prenuptial until such a situation occurred. She delayed and delayed until she would sign, while sobbing, an hour before they tie the knot in front of witnesses. The man ended the marriage right there because of this law.
In the second story, there has been no operation of law. Probably the dude, if he really exists, should have gotten the signed prenup before getting the wedding scheduled.