We (as a family) moved from Spotify to Apple Music, but it was entirely down to cost. As our kids have grown and gained their own devices we've had to find apps/services that we can share with them. The most successful has been Apple One, having Arcade for them, TV and News for us, the storage, and extras like Fitness, it made sense to get Apple One. At that point we had Apple Music for "free" so decided to migrate after over ten years. Genuinely very happy with it!

Many of the complaints in the OP apply to Sonos too though, we brought into it years ago, and are incredible disappointed with the recent changes.