Crowdstrike was the executioner of this epic fail for sure but their archaic infra practices made it even worse. Both Crowdstrike and Microsoft CEOs reached out only to be rebuffed by Delta's own. If I was the CEO - I'd accept any help I can get while you have the benefit of the public opinion.
/tin-foil-hat-on Flat out refusal for help makes me think there are other skeletons in the closet that makes Delta look even worse /tin-foil-hat-off
I’d reserve judgement. Delta may have been cautious about giving the arsonists a wider remit.
Their lack of response to MS/CS isn't coming from a place of reducing potential additional problems but trying to shield their own inadequacies while a potential lawsuit is brewing in the background.
https://www.reuters.com/technology/microsoft-blames-delta-it...
I think the more accurate description would be some firefighters were doing a controlled burn. The burn got out of controlled and then you say that you don't want the firefighters help in put out the fire.
Your take also casually disregards the fact that Delta took an extraordinary time to recover from the problem when the other companies recovered (albeit slowly). This is the point that I'm getting at. It isn't that CS and MS aren't culpable for the outage; it's that DAL also contributed to the problem by not adequately investing in its infra.
Key difference here is that the NTSB is third party with force of law behind it. The victims in the crash – airlines and passengers – aren't rushing to the aircraft manufacturer to come fix things. Quite the opposite: the NTSB and FAA have the authority to quarantine a crash site and ensure nobody tampers with the evidence. Possible tampering with black boxes was an issue in the investigation of Air France Flight 296Q.