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All praise to the wife fighting for her husband, but it doesn't exactly make her claims more trustworthy, rather the contrary, it makes one wonder what other claims there we must consider to be "sarcastic" or performative exaggeration instead of literal truth?

It doesn’t make “one” wonder that, no. You, I guess, weirdly struggle to understand fellow humans.

Well, it should. Of course, the existing twitter "outrage first, thinking never" culture doesn't really allow for that, but there's a better way.

> "outrage first, thinking never"

This is near exactly my point. The outrage rising to the level as if amazon is just a truly evil entity and all based on perhaps a few bad experiences confirmed by this particular story.

Do I know that she knew that it wasn't Jeff Bezos. Absolutely. That's no excuse for what amounts to slander https://www.law.cornell.edu/wex/slander

"Slander is a false statement, usually made orally, which defames another person. "

Yes it's called hyperbole and clickbait. By the same token she could have gotten even more attention by claiming the janitor wrote the contract.