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> You sound too eager to lecture your customers instead of being eager to learn from them.

One does not necessarily exclude the other, in my experience. Personally I love being told when I’m wrong, and I think the OP was actually fishing for this kind of feedback.

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My cheesy tagline for this is “The customer is always right about their problems, rarely about the solution to it”. They know their business inside and out, and I’m not about to tell them otherwise. Metaphorically: if they need to cross a river, that doesn’t make them bridge engineers. But boy will they tell me if the bridge is in the wrong place.

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