Providing consumers with information on where to find reputable companies selling repair parts would be a much more palatable alternative to selling them yourself.
> “I don’t know why Samsung insists on charging so much for service parts,” Wiens says, visibly frustrated. “The prices that we see are out of line with what we know components actually cost to manufacture.” Wiens starts to elaborate but stops himself. He clarifies that he would love to discuss this more, but his contract with Samsung prevents him from doing so.
In this case, the for-profit business relationship with Samsung also stands in the way of advocating for consumers.