Look, if you have a serious issue requiring Google support, it's quite simple to get it resolved - there's an established process:

First, spend a couple of years suffering and being ignored by Google. Eventually your suffering will become bad enough that it's an interesting news story. At this point, contact news media. Hopefully a few hours after the news story is published, the issue will be resolved. You may be able to resolve the issue before the story is even published, when the journalist contacts Google to obtain a statement. It's quite simple.