Google listed my restaurant's number as its British HQ
theguardian.com
theguardian.com
Well, turns out that since COVID there is no such thing as "Google Store" in London. In fact, Google does not have any physical consumer presence whatsoever in the whole of UK. Even the "YouTube creator space" at King's Cross has been shuttered. Their only presence in the city are the offices for their employees.
Google's commitment to removing any ways from consumers to actually interact with the company is truly extreme. And probably results in people turning to desperate measures when they run into troubles with Google products.
Was there ever a Google Store anywhere in the world? News to me. That's not something you'd expect to find in Google's home country. They're not a retailer.
> Google's commitment to removing any ways from consumers to actually interact with the company is truly extreme.
You can't "remove" what was never there. But, in this case... most manufacturers and brands don't have stores. You don't go to the M&Ms Store either. You go to the grocery store. There's no Samsung Store, no HTC Store, no LG store, no Foxconn Store, no Xiaomi Store, no Nokia Store, no Motorola Store, and no OnePlus Store. Why would there be a Google Store?
Except there are... There was one in Bournemouth where I live, and there are others [1]
[1] - https://www.samsung.com/uk/samsung-experience-store/location...
Let's see... there's one in Frisco, Texas ("Dallas"); one in Long Island ("New York City"); one in Houston; and one in Los Angeles.
That's almost 1.5% of the number of Apple Stores in the US. The difference is that Apple uses their stores to sell things.
This is obviously not a method by which you'd be expected to buy a Samsung product. Or, in most cases, a method by which doing so would be possible at all.
I'd apologize for the oversight, but my sweeping generalization is more accurate than the detail that Samsung Stores technically exist.
I remember seeing one in Liverpool (though pre-Covid)
Yes, London had one embedded in the Currys on TCR. Even made the news.
https://www.cnbc.com/2015/03/11/google-opens-its-first-ever-...
Popular enough to make it to 4sq.
https://foursquare.com/googlesh8058175
Also crops up in an answer on Google's support site.
https://support.google.com/store/answer/10840716?hl=en
Also one in NYC based off this archive.org snapshot of their locations page.
https://web.archive.org/web/20210614171636/https://store.goo...
etc.etc.
(Also London had a Nokia store back in 2008 - https://www.flickr.com/photos/textlad/2278591733 )
It's an order of magnitude less hard than actually setting up a store front, signing up for utilities, hiring staff directly, managing stock/inventory, dealing with returns etc. Not to mention that no-one will likely notice when you quietly take down the 'Google section' overnight.
It the equivalent of setting up a 'store' on Amazon vs. creating your own web presence + fulfilment warehouse.
https://blog.google/products/devices-services/google-store-n...
It's also not unusual for electronics. I think the large electronics shop near me has a Sony section (or is it Samsung?) and a Sonos section.
Foxconn isn’t B2C
Nokia used to
I noticed this with the Olympics Chinese adverts on buses. I’m guessing the hallowed wealthy people who travel to the Olympic are very niche market.
I’m guessing this circus is running rings around Paris as I type.
If anyone here can help me with stopping the 'Find My Device is now on' email that I get every single day (with no call to action, no unsubscribe link, it's just a transactional information thing I am receiving repeatedly in error, since the beginning of June) I would appreciate it...
And what about competition, are there department stores and electronic stores in Poland? If I look in my country, those brands haven even less shops here, but I can find 20-30 stores just in my city who are selling the brands. So there is just very little to earn for dedicated brand stores here.
Alphabet annual net income is in the $70B range.
Many, many, many multiples of what other retail businesses earn. Best Buy’s revenue is half of Alphabet’s profit.
The reason Alphabet and Microsoft do not maintain their own retail stores is because they are betting their customers are not willing to pay a sufficient price premium to make it worth the trouble of dealing with all that extra liability/staffing/etc.
Microsoft even had them in the 2010s, basically copying Apple, but determined the ROI wasn’t worth it.
How much of this comes from electronic devices? Probably not that much. Big Business prefers for every division to pay their own bills, and to not depend on subsidizes from other divisions.
> The reason Alphabet and Microsoft do not maintain their own retail stores is because they are betting their customers are not willing to pay a sufficient price premium
They don't need to bet, they have the numbers. They had stores and they know how much they get through all their distribution-channels. Local shops just don't make enough anymore these days.
So you have to get it via an importer who offers very minimal support if it breaks.
https://store.google.com/intl/en/ideas/google-store-boston-n...
https://store.google.com/magazine/locations?hl=en-US
Other locations are in New York City and in their Mountain View headquarter.
Apple are the outlier, it doesn't make much financial sense for other phone companies to rent expensive brick and mortar stores.
Some might argue that Google is coasting on inertia, and has already begun its decline, and is reminiscent of Yahoo!, back in the day.
Notice, there was no mention about correct. Congratulations your restaurant's number is universally accessible and useful (as long as people use it!)
The possibilities for a bad actor impersonating Google support are endless.
They will make their money back and some, and you'll get compensation.
Then sue Google with the money.
Not a great one as the problem is Google rather than the callers, but I guess you could also have an immediate route to voicemail with the message "this is not, repeat not, google".
It might work pretty well, Google can choose to say oh yeah, that's about right, here's £300 or they can make this into a big deal whereupon their in-house legal team are immediately going to spend far more than £300 just showing up and making their position in court, and they might well lose if you tried to get it fixed and they were useless.
/Got it removed.
First, spend a couple of years suffering and being ignored by Google. Eventually your suffering will become bad enough that it's an interesting news story. At this point, contact news media. Hopefully a few hours after the news story is published, the issue will be resolved. You may be able to resolve the issue before the story is even published, when the journalist contacts Google to obtain a statement. It's quite simple.