No, but it's very probable li2uR3ce bought things that were portrayed as being much better than they actually were. These days "profitable" for the seller rarely equates with "good value" for the buyer.
https://www.nytimes.com/2009/10/21/business/21auto.html
Answers to your question are nuanced, and fortunes are exchanged in purchases like cars even if customers aren't loyal next purchase(s)