I’ve said before that the director of engineering should solve at least one ticket a month. Minor, but still one. Then they wouldn’t spout bullshit like “the documentation should be complete” and “how hard could it be?”
What is the worst is the director that hasn't touched code in 15-20 years, remembering with rose-tinted glasses and never experienced the organization he is leading.
Someone saying "how hard can it be" is kind of a flag that they have zero idea of how hard it is or isn't.