Amazon seems hostile to this very idea, that I know what I want, will spend 15% more to have it tomorrow and will not by the random stuff it smashes in the search results because I know what I want.
I think you’re missing how crucial Amazon’s algorithmic model has been as a way to connect shoppers with 2 day delivery for an unimaginably long tail of products. We sell a technical product that would be at home on McMaster. On the 2nd largest retailer in the US. It’s incomprehensible that our products would ever be in Target or Walmart stores. Yet we have access to the same customer base at the same place where they can buy Tide. Amazon’s purely algorithmic approach is what allows companies like us to do product/market discovery for them (and their customers).
my guess is sheer incompetency hidden by sales volume.
at some point they had the idea of translating the search to categories and showing alternatives. it got both unmaintained and other products teams added their own self interest on top of the algo and now you have the worst search on the planet which nobody have the political power to fix because it touches everyone revenue, even if for worse
Payola.