So I don't even think what the article claims is universally true: I've seen people who simply get frustrated if you don't give them enough time to read up on a bunch of (to you) irrelevant documentation, and struggle to get anything done otherwise.
The real take away for me is that people learn and synthesise knowledge in a myriad of ways, and we should strive to figure out which person prefers which way, and failing that, offer all of these ways so we can observe and learn.