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Comment by ajdlinux | Hacker News Reader

> I’ve registered and managed domains for my businesses for 20+ years now and I have never once been in contact with a registrar’s customer service.

Interacting with a registrar's domain management web interface is being in contact with the registrar's customer service - it's just automated, rather than manual, customer service.

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That’s like saying a gas pump is customer service. That completely dilutes the meaning out to “the customer uses the product”, which is not what people mean when they say “customer service”. https://en.wikipedia.org/wiki/Customer_service

Thinking lowly of a company's customer service based on how few person-to-person interactions one has had with them is just about the dumbest stance a person could take on the matter. It's on par with the attitude where workers are elevated for creating fires and then putting them out while those who make sure not to create them in the first place are overlooked (or worse).

It’s what the term means. You’re getting mad because you thought it meant “user experience”

> You’re getting mad because

Anyone who uses this "trick" automatically loses whether they know it or not.

You said “the dumbest stance anyone can take on the planet” in reaction to the literal definition. It’s clearly an emotional reaction that doesn’t have any substance to engage with.

> You said “the dumbest stance anyone can take on the planet”

Wrong. Again.

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