This is so naive that it is impossible to take the author seriously.
If we simply accepted the fact that the wizards of the arcane machines knew what they do and the rest of us is at their mercy, then we would also loose any organisational control. I’m sure that sounds tempting to some engineers, but business people actually do serve a purpose. Acting like the all-knowable developers will surely do right just isn’t a good business strategy.
I haven’t heard of a surgeon who said “this operation will take as much time as needed”, and the hospital manager pressured him to “finish it in 8 hours, and not use too many syringes”.