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Comment by rdtsc | Hacker News Reader

> "We're deeply sorry for the impact that we've caused to customers, to travelers, to anyone affected by this, including our company

“We’re sorry for you, but think of us, we should all be sorry for poor us, too!”

He did ok at first but couldn’t help including themselves in the victims list.

And unless they are sending workers to reboot customers’ machines, they are not really helping as much as they imply.

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I think this outage is easily avoidable with better processes, and I have no skin in the game (was unaffected personally), but I don’t really see anything wrong with including the company. He basically flushed everyone’s stock down the toilet and possibly doomed the company in the long term, and lots of people like having jobs and it’s disruptful to them. Do you think this is appropriate in general, just shouldn’t be in the public statement and instead in an all-hands? Or would apologizing to the company always be seen as in bad taste to you?

That's fair point. But I would have done it as two separate messages: one for internal use, and one for the customers. Otherwise putting themselves on the same kind of level as hospitals and 911 centers which were impacted kind of ruins the apology.

> And unless they are sending workers to reboot customers’ machines, they are not really helping as much as they imply.

That's the (further) thing that makes this sleazy beyond any measure: Not only the whole "feel sorry for us too!" thing, but how they are bending these statements to imply they have some part - any part - in any reparations. As mentioned upthread, the burden is being borne by others. Not them.-

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