Take that background, and how MAPI essentially prioritises internal email capabilities, and slowly a perfect storm for creation of such misfeatures emerges.
Internally to a corporation, in Outlook/MAPI/Exchange way richer world, implementing such a feature is both simple and possibly easy more useful (less annoying emails to write when you want to just give a short reaction).
But then you hit two confounding factors - systems outside of corporate Exchange server - so instead of using a richer messaging feature you make it into extra text message - and systemd outside the corporate, where your message now leaks out.
This way you can start with reasonably well thought out user story, and end with crap like the way reactions work - and weird extra headers
I like this term, hopefully it enters dictionary. Stupidity doesn't buy yachts, vile malice does.
OP didn't mistake anything, this would be a public office clerk and they don't have private jets nor yachts.
If the former, you'll need to present an argument that Microsoft did not hold back the entire industry for 20 years with low quality products, severe user-hostility, and monopolistic practices.
If the latter, you should read up about the 1980s and 1990s and early 2000s.
Anti-market behavior is today completely normalized, so Gates is very much not alone. Malice is not an unusual phenomenon.
And they are everywhere.