Man, those were some shitty experiences.
Apple is an hardware company. They make money off the nuts and bolts pieced together with premium markup, software is but icing on top. They practically give away the results of their development costs on OSX.
You're encountering the cognitive dissonance as experienced in the 90's. Why, oh, why is Apple not courting customers that don't care about shiny enclosures and slick packaging?
Because that's not the Apple way.
I'm just waiting for Mac Pros to go the way of Xserves (which the group was ran for years just to break-even for the sake of pretension)