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Yeah I subscribe and save to melatonin gummies and I got an email in May saying they’ve “paused” my subscription until October because they’re afraid that the gummies will melt during shipment. Like how is that not a predictable problem? Summer is hot.

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I don’t understand this comment.

It IS a predictable problem. And they predicted it, and did something about it.

If you live in a super hot location you can’t always get stuff shipped year round.

I’d prefer that to dealing with the return and refund process.

Because the point of a subscription is to receive it on a schedule. If you can’t fulfill that subscription, don’t offer it.

Sending you a 6 month supply in October and April would seem to work?

Yeah I would have been fine with that.

They've paused offering it while they can't fulfill it?

I suppose GP's argument is they know the schedule & frequency of the subscription, so if they predicted it further out then it could have been a notification 'we've moved your subscription two months early, because we're not going to be able to send it until October after that' instead.

Which.. yeah, would be cool, but I do think it's a level of analysis everyone who uses S&S is aware does not happen.

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