well, isn't that embarrassing. sigh

Thanks for the correction, it seems like I can't edit my comment anymore to add an apology and an update, so I'll do it here.

I didn't see an onboarding form on the website, and the email came exactly 56 minutes later. I'll fill in the intake form to see how it goes. And I do apologize for my rushed comment.

As a suggestion (not an excuse for rushed judgment) maybe change the UX to make it easier to onboard?

Points for the xkcd too - hurt good and true lol