You're right. Trust is huge.
In order to gain trust from developers we are trying to make this personal. We are responding ourselves to every email sent and talking to everybody. We dont have automated responses also because of this.
We also have put our faces for you to see it.
However, we understand that we have a long way to go. However, things are running! people are sending and getting their problems done. Hopefully today I will put a testimonial section in the page to address that.
Thank you for your feedback!