It's not just SUSE. It's almost everyone in the industry. No one wants to talk to you unless you can spend $5-10k per year and that just doesn't work for small owner operated businesses.

The thing people don't realize is that it's not just one company like SUSE that won't sell you anything unless you can spend $2500 / year, it's everyone with their hand out asking for a few thousand dollars.

There are several places where I could justify $100 to keep a single Linux VM running for a year, but $2500 is never going to happen. I don't expect anyone to provide support, but why not sell me access for one machine for $100?

I think the article is more like "SUSE Offers Lifeline to CentOS Users with 100+ Servers".