Good IMO. Adobe is a uniquely bad actor here, I can't think of many other services that operate in a similar way.
Planet Fitness requires in-person or a mailed note for cancellation (unless you “move” to California which legally requires companies to provide online cancellation if you can sign up online)
Good to know that's not a thing anymore, i don't know how that was ever legal to allow someone to subscribe through one medium, and not allow them to unsubscribe through the same medium.
They have good products and I gladly pay for software I use. But the whole cloud service experience has not been good for me. Cory Doctorow coined a word for this that I am too polite to use.
I find it strange because the rest of Amazon seems pretty good in this regard.
I once called them to stop sending me mailers, and they said they'll stop for two years, I said no, stop forever.
I took my vehicle to a place that sold my information to SiriusXM and they resumed the mailers.
But this time... I just created an account on their website and changed my address to their headquarters and phone number to their phone number. They can spam themselves for all I care!
(I've done this with other businesses that don't respect their potential customers with great success! Often the people I speak with don't seem to recognize it when I give them their company's address or the 800-number that I called them at.)
Afterward I asked him about it. He laughed. Tom was Dad’s favorite cousin’s ex-husband. Whenever something like this came up, Dad would give them Tom’s info. He’d been doing this for years, and occasionally updated the address as needed.
Dad’s no longer with us but I still Tom up for things to this day. Should I ever start getting SiriusXM spam, so will Tom.
Gym memberships and newspaper subscriptions is what needs to get targeted next. They are aggressive and lots of gyms will only cancel in-person, even if you move away.
That's still 2 minutes and one phone call too much.
Phone call anxiety is a real thing. No idea why I have it, but I do
There is no legitimate reason to limit the options for canceling a subscription or adding barriers to the process. It's always an anti-consumer move. If you don't want your customers to cancel, then don't give them a reason to.
Surprisingly, they actually did stop calling.
SiriusXM never called me, but I got mail from them every damn week. I had even tried telling them to stop sending me mail, but still got it until I just changed my address to some bullshit fake address that didn't exist.
I was canceling a several years old standalone radio subscription, and not trying to cancel at the end of a car's free trial, and I wonder if that's why I had such difference experience.
A couple months ago when the trial ran out on a different car it was like you said, over and done with in 5 minutes.