Hmm it's kinda hard competing with the big dinosaurs because enterprises are so incredibly locked into them.

And salesforce at least innovates with modern interfaces. It's not legacy trash like Siebel.

Salesforce is pretty good all things considered. When we had siebel, we'd lock all the new callcenter agents into a sweaty training room for a week, where a boring old guy would endlessly drone on which button to push in which scenario. Unfortunately this was actually needed. It was that bad a product, and it was completely unusable due to all the horizontal scrolling everywhere. It's just as bad as SAP (these guys are also soooo bad at UX).

Salesforce by comparison works a lot like facebook. People grok that naturally.