The problem is the total gotcha attitude they're taking with it. They have to justify their jobs somehow and in the absence of actual problems they'll find "problems".

Besides, this is the standard Republican approach: mess things up so the people getting benefits don't. Hopefully they die and cease to be a problem. Request documentation, but the system is overloaded and it doesn't get processed, documentation "not provided", they must not be eligible anymore. We have seen it again and again with Medicaid. Or request documentation on a website that can't handle the load. (Or fails in odd ways. Wasn't a government system but I got hit by it on a private forum once--upload an image, it just vanishes. Yeah, my image was big--specifically in spoiler tags to keep from disrupting things. Turns out there was both a pixel size limit and a megabyte limit, break both and there was an error on the error and the whole error went to lala land. Successfully uploaded nothing.) And a *lot* of systems impose size limits on images that are smaller than what modern phones take.