I eventually got into a 'make decisions' IT roll, and, Dropbox was an easy choice, did everything we needed it to, price was fair, and we used it for years. Everyone had access to the webUI that needed it, and, everyone else had access to an SMB share where dropbox actually ran. All was good until suddenly nothing would sync. Tech support was useless for about a month until I finally got a call with some kind of higher level tech, who told me that what we were doing wouldn't work, and never should have worked. Mind you, we'd been doing this for years, and stuck with dropbox because of it.
So I dropped them like a bad habit and never looked back. Our portal system had half-ass but usable remote file sharing, so, we used that while we rolled our own system. Was a rocky 6 months, but, now, we have extremely tight, easy, automated, simple to manage file sharing. So really I should thank them for the impetus, and I would if they weren't so abundantly unhelpful.
Personally, well, my personal account continued to slowly lose features over time, and it finally got to the point where the messaging from them was "Pay or Leave", so, I left and did my own thing, which is a combo of Syncthing and Nextcloud that works extremely well, and I own 100% of my data.
So dropbox might have some glitz, but I wouldn't touch it with a 10ft poll, they're too big for their britches, and have been for awhile, and worse, they seem to want you to believe that file synchronization is hard, cloud storage is hard, and file sharing is hard. None of that is true anymore, so what you're buying is a name and a logo with them with a free side of smoke blown up your ass.
No thanks, I'm allergic.