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Dell sends out a technician to come to your house the next day to replace parts right at your kitchen table. Pretty sure Lenovo does too.

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No.

I have a high end Dell Precision 7670 with their top NBD support option. The machine has been a shit show. Dell had no parts for it when it failed and took a week to find one. The NBD support doesn't always turn up on the NBD. It's more 2-3 days, if you are lucky.

Lenovo are even worse.

I’ve never had that problem with four laptops, going all the way back to 2008.

We have about 500 of them and this is normal. You are the lucky one here.

As a decade long XPS user, I'd say dell are brilliant with support. Sure it's a bit harder to get a tech out to your home than it used to be, but still simple.

I had my XPS fans replaced just last month, in my living room, for free.

(UK)

I would assume any differences in service quality come down to regional differences too.

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